Online Help and Documentation
SoftNAS offers in-depth documentation on their website. Simply go to softnas.com, select Support, and click Documentation. You can also access Online Help from softnas.com/helpdesk.
Help us help you! Request new features from the SoftNAS team.
- This option can also be accessed at any time in the top right of the StorageCenter UI.
Register for Premium Support
SoftNAS Cloud® subscribers who register the product will receive access to premium support levels, even during trial periods.
SoftNAS Cloud® subscribers have the following support options:
- Regular Phone Support: Contact the helpdesk by phone 24/7 or during regular business hours 9 a.m. to 5 p.m. CST, Monday through Friday.
- Helpdesk Tickets: Open a help desk ticket for issue tracking and faster support.
- Email Support: Email our support team (they will open a help desk ticket).
Support for Free Trial SoftNAS Cloud® Subscribers
Free Trial subscribers have the following support options:
Pre-Sales Support Forums
Still researching and deciding? Visit our pre-sales support forums.
Accessing Premium Support Services
- Log in to SoftNAS customer account.
SoftNAS membership page will be displayed.
- Click the License Keys tab to access Premium Support services.
Accessing Customer Knowledge Base
All SoftNAS Cloud® customers can access the customer knowledge base via the following link.