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Online Help and Documentation


SoftNAS SoftNAS® offers in-depth documentation on their website. Simply go to softnas.com, select Support, and click Documentation. You can also access Online Help from softnas.com/helpdesk.

 
Help us help you! Request new features from the SoftNAS team.
Note: This option can also be accessed at any time in the top right of the StorageCenter UI.

Register for Premium Support

SoftNAS Cloud® SoftNAS® subscribers who register the product will receive access to premium support levels, even during trial periods.


SoftNAS Cloud® ® subscribers have the following support options:

  • Regular Phone Support: Contact the helpdesk by phone 24/7 or during regular business hours 9 a.m. to 5 p.m. CST, Monday through Friday.
  • Helpdesk Tickets: Open a help desk ticket for issue tracking and faster support.
  • Email Support: Email our support team (they will open a help desk ticket).

Support for Free Trial

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SoftNAS® Subscribers

Free Trial subscribers have the following support options:

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Accessing Customer Knowledge Base


All SoftNAS Cloud® SoftNAS® customers can access the customer knowledge base via the following link.

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